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Refund & Return Policy

Thanks for shopping with Team Sparko. Please give this a read before ordering — it covers exactly when a return, replacement, or refund applies to your posters, mugs, or tees.

When Do We Accept Returns?

Only when the product itself is at fault — damaged in transit, defective, or simply the wrong item landed in your hands.
 

We won't be able to accept a return if:
 

  1. You've simply changed your mind after ordering
     

  2. The order was placed by mistake on your end
     

  3. You picked the wrong size, design, or quantity at checkout
     

  4. A poster's printed colours look slightly different from what you saw on-screen (screens and print naturally render colour differently)
     

  5. Your uploaded photo/design file was low quality, blurry, or low-resolution for a custom piece
     

  6. It's a custom or personalised poster, mug, or tee — unless that item genuinely arrived damaged, defective, or wrong
     

  7. There's no actual damage, defect, or mismatch with what you received
     

Good to know:
Wherever your claim qualifies, we'll send a replacement first. A refund only comes into play if a replacement genuinely isn't possible after we've checked things on our end.

Custom & Personalised Pieces

Any personalised poster, name/photo mug, or custom-printed tee is locked in for production as soon as your order is confirmed — meaning it can't be cancelled once placed.

No exceptions here, since production kicks off right away.
 

Before checking out, take a moment to review your uploaded image, chosen size, design, quantity, and every other order detail — once it's confirmed, it's already in the works.

What Makes You Eligible for a Refund or Replacement?

This only applies when your item shows up physically damaged, defective, missing, or not what you ordered — and only if you meet these steps:
 

  1. Film your unboxing. One continuous, unbroken video, starting before you open the package.
     

  2. What the video needs to show: the sealed parcel, you opening it, the condition of the poster/mug/tee inside, and clearly capture whatever's wrong — a bent poster, cracked mug, or faulty tee print.
     

  3. Send it to us — email your video to teamsparkoo5@gmail.com along with your order number and a quick note on the issue.

  4. No video, no claim. We're unable to process anything without this proof, so please don't skip it.
     

You've got a 48-hour window from delivery to send this through.

How We Resolve It

  • Our team checks your video and order details to confirm the issue.
     

  • Approved? We'll send a replacement first, wherever that's possible.
     

  • Refund only comes in if a replacement genuinely can't be arranged.
     

  • Refunds go back to whatever payment method you originally used.
     

  • Once we've approved and processed it on our side, expect it to reflect in your account within 5 business days, though your bank or payment app's own timing may add a bit more.

Spotting Damage Before You Even Open It

  • If the outer packaging — box, envelope, or poster tube — looks visibly crushed, torn, or tampered with, please refuse the delivery right there and message us immediately.
     

  • If you did accept it and something's wrong inside (cracked mug, bent poster, faulty tee print, wrong item), you're back to the unboxing-video rule above — 48 hours, one continuous video, no exceptions.

Add-on & Accessory Items

Small consumables that come bundled with orders — think adhesive dots, glue tabs, sticker packs — aren't returnable once delivered, unless what arrived is genuinely defective or the wrong item.

When a Package Bounces Back to Us (RTO)

If your order gets returned to us because of something on the customer's side — wrong or incomplete address, unreachable phone number, nobody around to receive it, repeated failed delivery attempts, or refusing the parcel — that's an RTO.
 

  1. For prepaid RTO orders, any refund only kicks in once we've physically received the parcel back and checked it over.
     

  2. Since courier costs apply both sending it out and bringing it back, that cost plus a handling fee comes out of your payment — whatever's left gets refunded.
     

  3. Custom posters, personalised mugs, and custom tees remain non-refundable in an RTO, even if it bounced back for customer-side reasons — these were made specifically for your order.
     

  4. Repeated refused/returned COD orders may lead to us restricting COD as an option for future orders from that customer.
     

  5. Want your RTO parcel sent out again? We can do that, but a fresh shipping fee applies before redispatch.

What We Can't Refund

  • Claims made without a proper unboxing video
     

  • Claims raised more than 48 hours after delivery
     

  • Simply changing your mind post-purchase
     

  • Wrong size, design, or quantity chosen by you at checkout
     

  • Blurry or low-quality images you uploaded for a custom order
     

  • Colour variation caused by your screen's brightness/settings vs. actual print
     

  • Delivery failures, refusals, or RTO charges caused on the customer's side

Get in Touch

Questions about a return, replacement, or refund? Reach our team at teamsparkoo5@gmail.com — pop your order number in the message so we can help faster.
 

This policy may be updated any time without prior notice — worth a quick check before you place your next order. Thanks for shopping Team Sparko!
 

Note: Everything sold on Team Sparko is fan-made artwork, not official licensed merchandise, unless stated otherwise on the listing.

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