Shipping Policy | Team Sparko

Shipping & Order Policy

We want every order to reach you smoothly. Here's exactly what to expect around processing, delivery timelines, order changes, and what happens if something goes wrong along the way — for our products.

Can I Change or Cancel My Order?

It depends on what you bought.

Anything custom-made — a personalised poster, a name/photo printed on a mug, a tee with your own design — goes into production the moment it's confirmed. Because of that, these can't be modified or cancelled once placed.

Ordered from our regular catalog (a standard poster design, stock mug, or ready tee)? You're fine to cancel as long as it hasn't shipped yet. Once it's out the door, we can no longer stop it.

To cancel something eligible, message teamsparkoo5@gmail.com or drop us a WhatsApp with your order number — the faster you reach out, the better our chances of catching it before it ships.

Getting Your Order to You

Coverage area:
We currently deliver across India. Need something shipped abroad? Reach out and we'll see what's possible — though any import duty or foreign tax on that order lands on you.

Turnaround before shipping:

Posters: Printed and packed in rolled tubes or rigid mailers within 1–2 business days
Mugs: Individually bubble-wrapped and boxed within 1–2 business days
T-shirts: Printed and folded/packed within 1–2 business days

Every piece is made specifically for your order — we don't hold ready stock — so this processing window applies before anything ships. Note that business days exclude weekends and public holidays; even our production team needs a break now and then.

Who delivers it:
We partner with established courier services. Posters ship in protective tubes or flat rigid mailers to prevent bends and creases; mugs ship in extra-padded boxes to reduce breakage risk; tees ship in poly mailers. Delivery cost (if any) shows up clearly at checkout.

How long delivery takes once it ships:

Prepaid orders get Express Shipping - expect delivery in 4–7 business days from the day it's dispatched.

These are estimates, not guarantees, courier backlogs, festivals, weather, or regional disruptions can push things later, and that's out of our hands.

Following your package:
Once it leaves us, we'll send tracking info by email, text, or WhatsApp so you can watch it move.

Get your address right:
We ship exactly where you tell us at checkout, so please double-check it, this matters especially for mugs, since re-routing a fragile package adds handling risk. Wrong or incomplete addresses that cause a delivery to fail aren't on us, and a resend will cost extra.

When a Package Comes Back to Us (RTO)

Sometimes couriers return a parcel - delivery refused, unreachable after several attempts, bad address, or nobody available to receive it. We call this RTO.

Refunds only start once the returned parcel is back with us and inspected.
Both-way courier cost plus a handling charge are deducted from what you paid; you get the balance back.
Custom posters, personalised mugs, and custom-printed tees stay non-refundable even in an RTO, since they're made specifically for that order.
Repeated COD refusals may mean we restrict COD as a payment option for that customer going forward.
Want it resent after an RTO? Possible, but a fresh shipping charge applies first.

If Something Arrives Broken, Missing, or Wrong

Package went missing entirely? Rare, but if tracking looks stuck, tell us and we'll chase it with the courier.

Outer box or tube looks crushed, torn, or tampered with? Please refuse delivery on the spot — this matters most for mugs (breakage risk) and posters (bent/creased tube) and message us right away.

Opened it fine, but the item inside has a problem? Depending on the product:

Posters — torn, creased, wrong print, or colour mismatch
Mugs — cracked, chipped, or print peeling/misaligned
T-shirts — wrong size, print defect, or fabric issue

For any of these, we need proof: Record one continuous, unbroken unboxing video and send it within 48 hours of delivery. Without that video, we can't process the claim, worth filming every unboxing just in case, especially for mugs where breakage is most common.

Policy details here may change from time to time without advance warning, so it's worth a quick check before placing a large order.

Still have a question?
Message us at teamsparkoo5@gmail.com or WhatsApp — happy to help.

Note: Everything sold on Team Sparko is fan-made artwork, not official licensed merchandise, unless stated otherwise on the listing.